Xmbrace specialises in helping local government and social housing organisations transform the service they deliver to their customers whilst generating dramatic productivity improvements and efficiencies. We do this through the implementation of dynamic workforce scheduling, best practice advice and expert change management support.
Our customers excel, delivering a flexible, customer-centric repairs service which OPTI-TIME makes possible. Listen to what a few have got to say.
Delivering service excellence
Focusing
on what the customer wants and engineering the business around these
desires can lead to dramatic process simplification. Housing Repairs
is about common sense; OPTI-TIME makes it easier to work smarter
and more flexibly.
Flexible mobile working - the key to success
Customers
want appointments that are kept, but even more so want the repair completed
on the first visit. When the day is fully booked with appointed work,
the only way to meet these conflicting goals is to work as a team and
to work flexibly. See what this means to our customers.
INMOTION 2010
Once again, INMOTION was a tremendous success. INMOTION is a fast track, one day event that gets you up to date with the housing sector's most innovative housing associations, understand what they have done to improve productivity, effectiveness and the services they offer to their residents. Click here to download the presentations from the day and keep checking back for the date of our next event!
Our customers
Our
customers are the driving force behind our business. We aim for and
achieve 100% customer satisfaction and continually strive to ensure
customers achieve genuine business benefit through the implementation
of our solutions.
What is your particular area of interest?
