With appointments made and kept now the primary performance indicator, organisations are having to change their culture from productivity driven to service led. Appointments introduce rigidity and imply organisational changes; best practice is hard to identify and creating the right foundations is critical to the success of the service.

Meeting the Appointment Challenge is a unique opportunity for those involved in the management and maintenance of social housing to hear a range of speakers discuss their experience of introducing appointments, and to join in discussions with others facing the same challenges.

The forum is taking place at the National Motorcycle Museum, Birmingham on 8th October 2003