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| Introducing
mobile working within housing repairs can clearly drive significant
business and service improvement, but whilst a number of organisations
have started projects over recent years, few have realised anything
like the full potential of this technology. Through our work helping
local authorities, housing associations and private contractors deliver
an appointed housing repairs service, we have gained an in-depth understanding
of the issues involved in the selection, implementation and use of
mobile solutions, both technological and more importantly people related.
This one day workshop has been developed to give practical advice
and guidance on all aspects of the process and to facilitate you in
establishing the framework for a successful mobile data project within
your organisation.
The workshop addresses three main areas;
Technology Selecting the right solution; - Overview
of key components in a mobile data solution Implementing; - Integration
issues Change Management Introducing mobile technology is as much about cultural change as it is about technology. This session summarises the key issues and provides practical suggestions on how to manage this process. Specific focus areas include; - Main
opportunities and threats Business Process Design The dynamic and uncertain nature of housing repairs does not easily lend itself to mobile working, particularly where associated with a move to centralised planning in support of an appointed service. This interactive session guides discussion on specific process design considerations around the following areas; - Basic
process (accepted, started, completed) Workshop Details Benefits "
Clarify major issues involved in selecting and implementing a mobile
solution Audience Assistant
Director responsible for housing repairs Maximum
10 participants
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