About Xmbrace
Xmbrace is the market leader in the provision of dynamic appointment and workforce scheduling solutions to the UK Housing Maintenance sector.
Since we were formed in 2001, we have helped over ninety housing repairs organisations deliver business change by driving improved customer service and performance optimisation. We do this through the implementation of customer focused software solutions and the provision of Best Practice guidance across the areas of Appointment Booking, Dynamic Scheduling, Mobile Working, and Customer Messaging.
Our customers are local authorities, ALMOs, registered social landlords and private maintenance contractors who share the common goal of delivering a customer-focused repairs service with industry-leading levels of productivity. In practice, this means creating a culture where appointments are made during the initial call from the tenant, where the people dealing with the tenants work closely with those delivering the service, where only 100% appointments kept is acceptable and where the operatives work flexibly to ensure these needs are met.