Customer Text Messaging
OPTI-TIME provides built in support for automated customer messaging.
Customers can receive immediate appointment confirmation, reminders and even an ‘Operative en route’ alert to a mobile phone or landline. On completion, a simple satisfaction survey can
Messaging provides a unique opportunity to deliver against multiple targets with something that is incredibly easy to set-up and operate and has minimal cost.
Target areas directly addressed are:
Customer service – tenants receive up-to-date information by text message and can even be alerted when the operative is en route to their property
Carbon footprint – paper appointment confirmations and reminders can be eliminated; tenants can be asked if they are happy to support the go-green initiative to provide communication by text which can equate to tens of thousands of letters
Productivity – reminders and en route messages have a direct impact on no-access, with customers reporting no-access levels falling by a third as soon as messaging is implemented. This reduces wasted travel and drives more jobs per day per operative completion
Admin cost savings – three text messages cost less than half as much as a single letter, leading to a direct saving for every order that can be messaged