Partners
Many of the challenges that the housing industry faces can be overcome with the assistance of new technology. We have invited the leading technology partners of the housing sector to INMOTION2009 to host their own stand so they can demonstrate the latest technology on offer and how it can help move your organisation forward.
Please check back often to see additional confirmed technology partners.
Organisations exhibiting at InMotion2009 include:
|
1st Touch Mobile Aareon Civica Cognito Ltd |
Consilium Technologies IBS OPENSystems InterNETalia Business Solutions Kirona |
Omfax Travis Perkins The Wrekin Housing Trust |
1st Touch Mobile is the leading enterprise mobile workforce solution in Social Housing, delivering best of breed mobile technology across the enterprise.
Ready to go solutions include Responsive Repairs; Voids; Pre & Post Inspections, Surveys; Van Stock Management; GPS Tracking; Gas & Electric; Health & Safety; Timesheets; Social Care; Rent & Arrears; Supporting People; Clean Streets and Contractors Compliance.
Ist Touch Mobile empowers the organisation to deliver faster, better service to the customer, whilst helping to reduce costs and increase efficiency for the organisation. 1st Touch Mobile delivers unique benefits of integration to multiple back office systems, flexibility in forms creation and constant availability with or without a signal:
Flexibility - Easy for you to add/amend forms saving ongoing development time and costs as your requirements change and grow. Enables complete replication of existing working practices and statutory forms completion, ensuring fast rollout and assured user acceptance.
Integration - Comprehensive integration to multiple back office solutions such as Scheduling, Housing Management, Asset Management, Contact Management and CRM systems, eliminating the need to use less functional proprietory mobile solutions.
Availability - 1st Touch Mobile is “always on” , utilising Smart Client technology to ensure that operatives always have access to the system via their PDAs, whether there is a current internet signal or not. Sends and receives compressed and encrypted data when a signal is available. This saves on airtime costs and ensures that the operator is never left waiting to send or receive information.
www.1stTouch.com
Tel: 0871 716 3060
Aareon UK Limited is a Software Company providing IT solutions to the Social Housing Sector.
We are the leading European Housing IT Provider, with over 8 millions units of stock managed on our software throughout Europe. Our position as a profitable, growing and innovative organisation enables us to set the standard for business processes in the housing sector both today and in the future.
The QL Product Family
QL is a truly integrated
and highly functional software solution
designed specifically to meet the
needs of Social Housing Providers.
Easy to implement, easy to use and
easy to run, QL makes your staff’s
job easier whilst streamlining your
processes and giving you access to
the information you need to make
the right decision at the right time.
QL’s modular structure allows you to choose the elements you need to manage your business, whatever your structure, shape and size…
The Core Modules are;
QL Housing
QL Financials
QL Personnel/Payroll
QL Business Intelligence
Integrated into the core functions, QL offers:
Customer Relationship Management
Mobile Working for Repairs, Arrears and Estate Management
Supporting People
State-of-the-Art Reporting
Task Centre Alerts
Web Integration for tenants and business partners
For further information or to book a
demonstration call 02476 507507,
email sam.martin@aareon.com or
visit our website www.aareon.co.uk
Civica UK Ltd
2 Bromwich Court,
Gorsey Lane, Coleshill, West
Midlands B46 1JU
Tel: 01675 433600
Fax: 01675 433699
Servitor from Civica is an integrated repairs management system for client and contractor designed to meet the needs of best value and modern service delivery requirements.
Servitor has been developed to include a comprehensive mobile module. Work is automatically appointed and allocated to operatives using Xmbrace’s Optitime technology; assigned jobs are sent to the operative’s handheld device. Servitor Mobile enables the operative to record job status updates, variations to tasks, issue materials to the job, and submit timesheet data. Additionally post inspection surveys may be recorded, and Servitor Mobile supports a gas servicing module enabling local printing of the landlord’s gas safety record.
Civica supplies more than 200 social housing organisations, including 40% of the UK’s top 100 groups and associations. Our systems manage more than 1 million properties.
As eGovernment initiatives are implemented, public sector organisations are presented with new challenges involving consumer demand for improved delivery of public services, Governmental pressures for increased transparency and accountability, and the ability to report on performance against targets.
There are many initiatives within the public sector focused on integrating IT and mobile solutions as a key service enhancer. They allow the public sector both to measure delivery of services for which they are responsible and to improve the efficiency and effectiveness of those services.
Cognito is the leading expert in Mobile Workforce Management systems and practice, providing consultancy, solutions and services to Housing Associations and Local Authorities looking to improve the efficiency of their mobile workforce.
With over 20,000 subscribers, Cognito delivers a range of services across the whole spectrum of Mobile Workforce Management, from the scheduling of jobs and tracking of service vehicles to the integration of comprehensive solutions with an array of back-office systems, people and resources.
Cognito’s partnerships with key software providers to the public sector enable customers to take advantage of a technically advanced suite of Mobile Workforce Management tools and practices. Complementary products, services and solutions, such as Xmbrace’s OPTI-TIME permit Cognito to develop its solution to meet the diverse needs of our customer base.
Organisations within the public sector that are seeing the benefits of an integrated Cognito and Xmbrace solution include: Peterborough City Council, Scottish Boarders Housing Association, Dudley Metropolitan Borough Council, Hammersmith and Fulham Borough Council and Denne Maintenance.
Consilium Technologies provides over 100 customers with efficiency improvements and cost savings using modern back office and mobile solutions.
In the current economic climate, businesses must review their practices and seek continual service improvement whilst reducing costs and increasing efficiency. Consilium are ideal in assisting businesses reap the benefits of a modern and leading edge mobile solution. Although, it is not all about mobile, the back office systems must also accommodate the ability to pass on operational improvements.
The Total application suite consists of:
TotalMobile – an extensive suite of modules to benefit responsive maintenance, service management (including the issue of certificates and the updating of asset information), void management, inspections, home visits / interviews, social care – a fully enterprise solution for all your mobile workforce making use of latest technology such as GPS satellite positioning.
TotalMobile is developed to operate independently from the rest of the Total suite and as such should be considered by users of any back office solution. TotalMobile should be your benchmark when looking for a mobile solution.
TotalRepairs – Manages the modern repairs service from call centre, real time scheduling and appointments to job costing and supply management. New features include, among others, the contractor portal, e-trading with suppliers and full mobile integration.
TotalFinance – a full financial management suite used by local government, RSL’s and the private sector. The only financial package fully integrated with repairs and mobile solutions from a single supplier.
TotalView – the real time management portal that provides management information and reporting in a proactive and cost effective manner to users across the organisation. TotalView can report against any database providing a digital dashboard of collated information. TotalView is also used to manage the TotalMobile system including managing devices remotely removing the need for mobile workers to return devices to the office.
IBS OPENSystems is a leading supplier of software solutions for Local Authorities and Housing Organisations. Our OPENMobile software integrates with our OPENHousing, OPENContractor, OPENRevenues, and OPEN Benefits solutions, allowing real-time data capture and true live record management. This eliminates or reduces manual data entry - saving time, errors and paperwork.
Our new GPS Tracking Software helps Housing Managers track the entire mobile workforce in real-time. Knowing their mobile workforce’s whereabouts, managers can allocate workers to repairs quickly and efficiently, assigning jobs based on the proximity of workers to the location of maintenance requests. By improving efficiencies in working practices our GPS Tracking Software helps housing providers meet the requirements of the Decent Homes Standard.
IBS OPENSystems
2 West Mills, Newbury, Berkshire RG14 5HG
T: 01635 550088 | F: 01635 550505 | www.ibsopensystems.com
Mobile Working & Works Management Software for Social Housing Landlords
Are you running a DLO or maintenance operation and struggling with existing antiquated works management software?
Do you need to modernise and go mobile, but your plans are being curtailed by the current economic crisis?
Do you have to use poor maintenance software because it is part of the groups Housing System?
If the answer to any of these questions is “Yes”, AccuServ could be your answer.
Now we are entering a period of tighter budgets and constraints on spending it is even more important to source value for money solutions that will give real and measurable Return on Investment. AccuServ mobile contract works management software meets these criteria.
AccuServ has been written from the outset for contractors working on social housing maintenance, repairs, voids and refurbishment. All trades are catered for, including gas servicing & repairs (with electronic CP12), plumbing, decorating, electrical, roofing, building, drainage, doors & windows and grounds maintenance.
Our rapid interface technology allows us to quickly and easily interface to any housing system that is capable of importing and exporting data, so protecting your existing investments. AccuServ is already interfaced to many housing systems, including Northgate SX3, Orchard, Saffron, Academy, I-World and Aareon QL.
AccuServ is fully integrated with the market leading appointments system, Opti-Time from Xmbrace (see us at INMOTION2009 Tuesday 28th April 2009)
Many systems claim to be fully mobile enabled, but AccuServ is one of the few contracting systems in the market that can back that claim, being fully integrated with Cognito, Integral mForms and Aeromark (Aeromark due for release June, 2009).
AccuServ is being used by a number of RSL’s, including the Guinness Trust Group, Shepherds Bush Housing Group, The Genesis Group and Brent Housing Partnership, as well as many independent contractors working for other RSL clients.
Representing good value for money, AccuServ can be integrated with your existing housing system. There is no need to go the OJEU route to tender; consequently no expensive consultant costs. In fact all investment is focused towards the essentials and is allocated to implementation, training and support of front line staff.
For further information or to arrange a no obligation demonstration at your offices, email info@internetalia.com or call Freefone on 08000 569 927.
Kirona is an innovative software company dedicated to delivering Intelligent Mobile Solutions across both the public and private sectors. Through the innovation of our unique tools and methodology we are continually able to deliver real business benefits and efficiency savings for our customers.
Our philosophy is to deliver truly integrated intelligent mobile solutions and to provide customers end to end support of the complete solution. This is achieved through our strong partnerships with leading back-office systems providers, key device manufacturers and the network operators. In practical terms our support is available through a 24*7 intelligent mobile support service. Our team handle all enquiries ranging from device connectivity through to intelligent mobile software and back-office system integration. In this way our customers receive comprehensive support for their entire business process irrespective of their location.
140+ UK Authorities have already chosen Kirona to deliver key parts of their transformational government and shared services agenda. Come and see us at INMOTION 2009 or visit www.kirona.com to find out why.
Product/Service
• Intelligent Mobile Working Applications for Public Sector and Commercial organisations.
• Intelligent Mobile Middleware and Tools
Industry specialisation
• Enterprise Intelligent Mobile Working Solutions
• Departmental Intelligent Mobile Working Solutions
• Integration with back office systems and CRM
• Real time access to data with any mobile device and from any location
Sample List of Clients
Aberdeen CC
Dudley MBC
Family Mosaic Housing Association
Notting Hill Housing Association
Omfax Systems has been operating for more than 20 years working with a wide range of housing and other organisations providing information systems for front-line services.
Our KEYFAX software provides a comprehensive set of applications for managing customer enquiries. Using customisable scripts, KEYFAX guides operators to ensure that a complete description of the enquiry is obtained and that the service responses are accurate and consistent.
Customer services depend on clear and consistent information being readily available to staff handling calls together with guidance on service responses to a wide range of enquiries. Keyfax provides the solution.
Keyfax – Customer Response Management Software
- Keyfax Scripting
- Repairs Diagnostic - repairs ordering at service centres
- Repairs On-Line – internet repairs ordering for tenant
- FrontLine – managing housing service enquiries
- Contact Centre – contact management software
- DataView – local services and schemes knowledge database
Customer Handbooks
- Tenancy books
- Repairs books
- Handy Hints for Householders
- Think Safety handbooks
Omfax Systems Ltd
21 The Causeway
Bicester
Oxon, OX26 6AN
T: 01869 242967
www.omfax.co.uk
Travis Perkins Managed Services have over 50 Housing Association and Local Authority partnerships across the UK with more than 20 fully dedicated stores that operate solely for one client.
TP have been at the forefront of the sector, developing long-term, mutually beneficial partnerships. These partnerships are predominantly based upon the core competencies that are key to the success of a leading builder’s merchant, namely stockholding, distribution, purchasing and administration. Travis Perkins provide a strong focus on continual improvement, I.T. and delivering cost and efficiency gains to our clients.
Hand-e-Work is a well developed, mature and stable mobile repairs system launched in 2004 by the Wrekin Housing Trust and now in successful use both there and at a number of other organisations across the sector. The system is completely independent of any particular vendors back-office system, and has been designed for resilience and reliability.
The product carries a unique badge “designed by the sector for the sector”. As Hand-e-Work product expert Lawrence Gardner puts it “if our system was not 100% reliable and stable then we would feel the pain immediately within our own business, which means that we have a very tangible incentive to deliver the highest standards of quality within our software”. Ease of learning and usability is key to the success of the system. “What marks our system out is that it is design led by trade operatives, this gives our users an important head start in the battle for hearts and minds and the confidence of a system that is going to be as easy to learn and use as possible”. The Hand-e-Work mobile repairs system forms part of a stable of products and services all tightly integrated and focused on the wider challenge of modernisation of your repairs service. We offer full ‘real-time’ Opti-Time compatibility and a companion e-business module to underpin your materials supply logistics. The latter offering high levels of automation in van stock management, ordering, and invoice approval.
As well as a strong belief in their product, the Hand-e-Work team are uniquely positioned - “Successful implementations are a combination of good software and good advice”, concludes Lawrence Gardner, “we have high levels of expertise and experience in this area, all obtained first hand, and so are positioned better the most to guide our customers towards success”
