Partners
Many of the challenges that the housing industry faces can be overcome with the assistance of new technology. We have invited the leading technology partners of the housing sector to INMOTION2009 to host their own stand so they can demonstrate the latest technology on offer and how it can help move your organisation forward.
Please check back often to see additional confirmed technology partners.
Organisations exhibiting at InMotion2009 include:
Media Partner:
1st Touch Mobile is the leading enterprise mobile workforce solution in Social Housing, delivering best of breed mobile technology across the enterprise.
Ready to go solutions include Responsive Repairs; Voids; Pre & Post Inspections, Surveys; Van Stock Management; GPS Tracking; Gas & Electric; Health & Safety; Timesheets; Social Care; Rent & Arrears; Supporting People; Clean Streets and Contractors Compliance.
Ist Touch Mobile empowers the organisation to deliver faster, better service to the customer, whilst helping to reduce costs and increase efficiency for the organisation. 1st Touch Mobile delivers unique benefits of integration to multiple back office systems, flexibility in forms creation and constant availability with or without a signal:
Flexibility - Easy for you to add/amend forms saving ongoing development time and costs as your requirements change and grow. Enables complete replication of existing working practices and statutory forms completion, ensuring fast rollout and assured user acceptance.
Integration - Comprehensive integration to multiple back office solutions such as Scheduling, Housing Management, Asset Management, Contact Management and CRM systems, eliminating the need to use less functional proprietory mobile solutions.
Availability - 1st Touch Mobile is “always on” , utilising Smart Client technology to ensure that operatives always have access to the system via their PDAs, whether there is a current internet signal or not. Sends and receives compressed and encrypted data when a signal is available. This saves on airtime costs and ensures that the operator is never left waiting to send or receive information.
www.1stTouch.com
Tel: 0871 716 3060
Aareon UK Limited is a Software Company providing IT solutions to the Social Housing Sector.
We are the leading European Housing IT Provider, with over 8 millions units of stock managed on our software throughout Europe. Our position as a profitable, growing and innovative organisation enables us to set the standard for business processes in the housing sector both today and in the future.
The QL Product Family
QL is a truly integrated
and highly functional software solution
designed specifically to meet the
needs of Social Housing Providers.
Easy to implement, easy to use and
easy to run, QL makes your staff’s
job easier whilst streamlining your
processes and giving you access to
the information you need to make
the right decision at the right time.
QL’s modular structure allows you to choose the elements you need to manage your business, whatever your structure, shape and size…
The Core Modules are;
QL Housing
QL Financials
QL Personnel/Payroll
QL Business Intelligence
Integrated into the core functions, QL offers:
Customer Relationship Management
Mobile Working for Repairs, Arrears and Estate Management
Supporting People
State-of-the-Art Reporting
Task Centre Alerts
Web Integration for tenants and business partners
For further information or to book a
demonstration call 02476 507507,
email sam.martin@aareon.com or
visit our website www.aareon.co.uk
Civica UK Ltd
2 Bromwich Court,
Gorsey Lane, Coleshill, West
Midlands B46 1JU
Tel: 01675 433600
Fax: 01675 433699
Servitor from Civica is an integrated repairs management system for client and contractor designed to meet the needs of best value and modern service delivery requirements.
Servitor has been developed to include a comprehensive mobile module. Work is automatically appointed and allocated to operatives using Xmbrace’s Optitime technology; assigned jobs are sent to the operative’s handheld device. Servitor Mobile enables the operative to record job status updates, variations to tasks, issue materials to the job, and submit timesheet data. Additionally post inspection surveys may be recorded, and Servitor Mobile supports a gas servicing module enabling local printing of the landlord’s gas safety record.
Civica supplies more than 200 social housing organisations, including 40% of the UK’s top 100 groups and associations. Our systems manage more than 1 million properties.
Central Networks and Technologies Ltd (CNT) provides integrated ICT solutions and services to organisations across the UK. Bringing together the best technologies, skills and expertise, CNT helps customers to optimise efficiency, implement greener IT solutions, maximise customer service and achieve a greater return on technology investment.
We understand that every business is different with varying needs and we will not just offer you an ‘off the shelf solution’ that might not be the best fit. From organisations with small numbers of standalone PC’s requiring email and internet access, those requiring a Wide Area Network to organisations that want to provide remote users with network access, we can tailor our solutions to meet your exact needs and budget.
CNT enjoys a strong track record of delivering end-to-end solutions, priding our self on our ability to manage a broad range of projects. From simple upgrades and complementary solutions to complex infrastructure changes, CNT provides the equipment, services, support and project management to bring everything together into a single working solution.
Our solution portfolio is extensive and comprises of proven technologies which can make a real, tangible difference to the people we work with. Our main solution areas include:
- Infrastructure;
- Storage and virtualisation;
- Mobile and flexible working;
- Security;
- IP Telephony and communications solutions;
- Managed services and support services;
- Green IT.
Underpinning all our solutions is a commitment to providing greener IT wherever possible. We can help significantly reduce your carbon footprint while providing substantial cost benefits.
As eGovernment initiatives are implemented, public sector organisations are presented with new challenges involving consumer demand for improved delivery of public services, Governmental pressures for increased transparency and accountability, and the ability to report on performance against targets.
There are many initiatives within the public sector focused on integrating IT and mobile solutions as a key service enhancer. They allow the public sector both to measure delivery of services for which they are responsible and to improve the efficiency and effectiveness of those services.
Cognito is the leading expert in Mobile Workforce Management systems and practice, providing consultancy, solutions and services to Housing Associations and Local Authorities looking to improve the efficiency of their mobile workforce.
With over 20,000 subscribers, Cognito delivers a range of services across the whole spectrum of Mobile Workforce Management, from the scheduling of jobs and tracking of service vehicles to the integration of comprehensive solutions with an array of back-office systems, people and resources.
Cognito’s partnerships with key software providers to the public sector enable customers to take advantage of a technically advanced suite of Mobile Workforce Management tools and practices. Complementary products, services and solutions, such as Xmbrace’s OPTI-TIME permit Cognito to develop its solution to meet the diverse needs of our customer base.
Organisations within the public sector that are seeing the benefits of an integrated Cognito and Xmbrace solution include: Peterborough City Council, Scottish Boarders Housing Association, Dudley Metropolitan Borough Council, Hammersmith and Fulham Borough Council and Denne Maintenance.
Consilium Technologies provides over 100 customers with efficiency improvements and cost savings using modern back office and mobile solutions.
In the current economic climate, businesses must review their practices and seek continual service improvement whilst reducing costs and increasing efficiency. Consilium are ideal in assisting businesses reap the benefits of a modern and leading edge mobile solution. Although, it is not all about mobile, the back office systems must also accommodate the ability to pass on operational improvements.
The Total application suite consists of:
TotalMobile – an extensive suite of modules to benefit responsive maintenance, service management (including the issue of certificates and the updating of asset information), void management, inspections, home visits / interviews, social care – a fully enterprise solution for all your mobile workforce making use of latest technology such as GPS satellite positioning.
TotalMobile is developed to operate independently from the rest of the Total suite and as such should be considered by users of any back office solution. TotalMobile should be your benchmark when looking for a mobile solution.
TotalRepairs – Manages the modern repairs service from call centre, real time scheduling and appointments to job costing and supply management. New features include, among others, the contractor portal, e-trading with suppliers and full mobile integration.
TotalFinance – a full financial management suite used by local government, RSL’s and the private sector. The only financial package fully integrated with repairs and mobile solutions from a single supplier.
TotalView – the real time management portal that provides management information and reporting in a proactive and cost effective manner to users across the organisation. TotalView can report against any database providing a digital dashboard of collated information. TotalView is also used to manage the TotalMobile system including managing devices remotely removing the need for mobile workers to return devices to the office.
Datadialogs is the leading provider of Lean IT solutions. Eden, the company’s class-leading SOA environment, provides Datadialog’s clients with the only entirely codeless, highly visual and rules-based development environment that is specifically designed to support the development of Lean processes.
Datadialogs’ experience in the public sector encompasses rules-based integration, process improvement and single sign-on/single view solutions. The Eden environment includes a dedicated Enterprise Service Bus complete with advanced rules-based integration as well as a drag-and-drop dashboard generator.
In addition to the company’s Lean process development expertise Datadialogs also offers a managed service for NROSH returns that does not require the establishment of a database.
Contact: Justin Bikram today for more information or to book your Webex presentation and demonstration.
Telephone +44 (0)1202 474497 or email Justin.Bikram@datadialogs.com
IBS OPENSystems is a leading supplier of software solutions for Local Authorities and Housing Organisations. Our OPENMobile software integrates with our OPENHousing, OPENContractor, OPENRevenues, and OPEN Benefits solutions, allowing real-time data capture and true live record management. This eliminates or reduces manual data entry - saving time, errors and paperwork.
Our new GPS Tracking Software helps Housing Managers track the entire mobile workforce in real-time. Knowing their mobile workforce’s whereabouts, managers can allocate workers to repairs quickly and efficiently, assigning jobs based on the proximity of workers to the location of maintenance requests. By improving efficiencies in working practices our GPS Tracking Software helps housing providers meet the requirements of the Decent Homes Standard.
IBS OPENSystems
2 West Mills, Newbury, Berkshire RG14 5HG
T: 01635 550088 | F: 01635 550505 | www.ibsopensystems.com
Mobile Working & Works Management Software for Social Housing Landlords
Are you running a DLO or maintenance operation and struggling with existing antiquated works management software?
Do you need to modernise and go mobile, but your plans are being curtailed by the current economic crisis?
Do you have to use poor maintenance software because it is part of the groups Housing System?
If the answer to any of these questions is “Yes”, AccuServ could be your answer.
Now we are entering a period of tighter budgets and constraints on spending it is even more important to source value for money solutions that will give real and measurable Return on Investment. AccuServ mobile contract works management software meets these criteria.
AccuServ has been written from the outset for contractors working on social housing maintenance, repairs, voids and refurbishment. All trades are catered for, including gas servicing & repairs (with electronic CP12), plumbing, decorating, electrical, roofing, building, drainage, doors & windows and grounds maintenance.
Our rapid interface technology allows us to quickly and easily interface to any housing system that is capable of importing and exporting data, so protecting your existing investments. AccuServ is already interfaced to many housing systems, including Northgate SX3, Orchard, Saffron, Academy, I-World and Aareon QL.
AccuServ is fully integrated with the market leading appointments system, Opti-Time from Xmbrace (see us at INMOTION2009 Tuesday 28th April 2009)
Many systems claim to be fully mobile enabled, but AccuServ is one of the few contracting systems in the market that can back that claim, being fully integrated with Cognito, Integral mForms and Aeromark (Aeromark due for release June, 2009).
AccuServ is being used by a number of RSL’s, including the Guinness Trust Group, Shepherds Bush Housing Group, The Genesis Group and Brent Housing Partnership, as well as many independent contractors working for other RSL clients.
Representing good value for money, AccuServ can be integrated with your existing housing system. There is no need to go the OJEU route to tender; consequently no expensive consultant costs. In fact all investment is focused towards the essentials and is allocated to implementation, training and support of front line staff.
For further information or to arrange a no obligation demonstration at your offices, email info@internetalia.com or call Freefone on 08000 569 927.
House of Excellence
Just Housing is one of the fastest growing membership and consultancy organisations in the public sector offering best practice consultancy and hands-on improvement support to a wide range of housing associations, local authorities and ALMOs across the country. Our Members provide the vision for the innovation and service excellence that we supply and set our agenda: the recent launch of the CIH accredited Quality Assessors course purpose designed for residents and now delivered through the Just Housing Residents Academy is one example of how we are pushing the envelope in the sector.
As consultants we work closely with our clients to design, deliver and capture the benefits from radical service improvement projects and major organisational change programmes. Our offering is unique in the sector: insight, capacity and passion for service transformation accompanied by genuine skill and knowledge transfer. Our reputation for delivering substantive service improvement and efficiency gains has developed through word of mouth recommendations from satisfied clients rather than through glitzy marketing.
Kirona is an innovative software company dedicated to delivering Intelligent Mobile Solutions across both the public and private sectors. Through the innovation of our unique tools and methodology we are continually able to deliver real business benefits and efficiency savings for our customers.
Our philosophy is to deliver truly integrated intelligent mobile solutions and to provide customers end to end support of the complete solution. This is achieved through our strong partnerships with leading back-office systems providers, key device manufacturers and the network operators. In practical terms our support is available through a 24*7 intelligent mobile support service. Our team handle all enquiries ranging from device connectivity through to intelligent mobile software and back-office system integration. In this way our customers receive comprehensive support for their entire business process irrespective of their location.
140+ UK Authorities have already chosen Kirona to deliver key parts of their transformational government and shared services agenda. Come and see us at INMOTION 2009 or visit www.kirona.com to find out why.
Product/Service
• Intelligent Mobile Working Applications for Public Sector and Commercial organisations.
• Intelligent Mobile Middleware and Tools
Industry specialisation
• Enterprise Intelligent Mobile Working Solutions
• Departmental Intelligent Mobile Working Solutions
• Integration with back office systems and CRM
• Real time access to data with any mobile device and from any location
Sample List of Clients
Aberdeen CC
Dudley MBC
Family Mosaic Housing Association
Notting Hill Housing Association
Kirona Solutions Ltd.
Tel: 01625 585511
contact@kirona.com
www.kirona.com
Motorola’s enterprise mobility business is a leader in enterprise wireless infrastructure (WLAN), field network solutions, bar code scanning, radio frequency identification solutions and network design and management software, including security applications. Motorola offers the broadest array of innovative products and technologies that address the entire spectrum of enterprise mobility needs from the shop floor to the corner office, providing workers with access to information out in the field, in the factory, at registers, at a patient’s bedside and throughout the supply chain. Our communication solutions allow people, businesses and governments to be more connected and more mobile.
In nearly a third of UK Local Government organisations NDL’s tried and trusted integration solutions are playing a role in the delivery of transformational public services. The ability to provide real-time, bi-directional integration to the vast majority of back-office applications has enhanced and improved the service that a local authority can deliver in countless settings. This success has also been extended to corporate, line-of-business mobile applications. In addition to this NDL supplies solutions to central government departments such as health, military and law enforcement agencies for their day-to-day service delivery. Commercial organisations and financial institutions have also benefited from our expertise for the past 27 years. So, whether you wish to integrate from the front-office to the back-office application or mobilise your workforce, NDL has a proven track record of delivering practical, working solutions.
For Further information please contact us on 01937 543500 or email info@ndl-metascybe.co.uk
Octavia Software Solutions is an established supplier of specialised IT systems and services with over 15 years experience in the social housing sector. Octavia works with both large and small organisations, our customers include; East Thames Group, Affinity Sutton Group, Moat Housing and YMCA England.
We employ our own development team who are able to come up with solutions that respond to the new and changing requirements of the sector. We offer friendly, customer focused support and implementation services.
We are a company that prides ourselves on our personal touch. We care about our systems and the services we provide so you can care about the people you support.
Since 2002 Octavia Software Solutions have been developing new systems to help housing associations manage a more complex business. Our solutions complement traditional housing management systems to provide the kind of information essential to successfully manage and monitor outcome focused services expected of housing providers today.
Our software solution, OSKA, is able to provide high quality management information and monitoring systems for:-
- Community Initiatives inc. Employment and Training (ESOL)
- Supporting People
- Private Sector Leasing
- Out of Hours Call Management
- Contract Management
Our system provides input screens and process driven functionality to suit the requirements of any business area. Each separate part of the business has menus and screens tailored to their needs at the same time sharing common data across the organisation by interfacing seamlessly with Microsoft Office and existing Housing Management and Finance systems. Extensive reporting facilities are provided as standard.
Omfax Systems has been operating for more than 20 years working with a wide range of housing and other organisations providing information systems for front-line services.
Our KEYFAX software provides a comprehensive set of applications for managing customer enquiries. Using customisable scripts, KEYFAX guides operators to ensure that a complete description of the enquiry is obtained and that the service responses are accurate and consistent.
Customer services depend on clear and consistent information being readily available to staff handling calls together with guidance on service responses to a wide range of enquiries. Keyfax provides the solution.
Keyfax – Customer Response Management Software
- Keyfax Scripting
- Repairs Diagnostic - repairs ordering at service centres
- Repairs On-Line – internet repairs ordering for tenant
- FrontLine – managing housing service enquiries
- Contact Centre – contact management software
- DataView – local services and schemes knowledge database
Customer Handbooks
- Tenancy books
- Repairs books
- Handy Hints for Householders
- Think Safety handbooks
Omfax Systems Ltd
21 The Causeway
Bicester
Oxon, OX26 6AN
T: 01869 242967
www.omfax.co.uk
Celebrating its 30th Anniversary of providing specialist software solutions to the Housing sector; Orchard is the independent market leader within the UK.
Orchard’s solutions are proven in helping Housing providers to address the growing challenges that the sector presents such as: Neighbourhoods and Communities, Efficiency, Affordable Housing, Anti-Social Behaviour and Customer Profiling.
Critically, an in-depth knowledge of the marketplace ensures that Orchard’s solutions continually evolve; keeping Orchard at the forefront of technology and therefore best placed to meet the demanding needs of its customers.
Its excellent solutions are supported by a full range of professional services. Delivered by Orchard’s passionate people they include: Project Management, Implementation, Training and Consultancy.
Orchard’s main solutions for Housing providers include a truly unique Housing Management solution which provides ultimate flexibility enabling organisations to deliver true efficiency in service delivery as well as providing a myriad of information to support customer profiling and segmentation, and a versatile Financial Management solution which is respected as the market leader in the sector.
Orchard’s fully integrated Housing Management system (arcHouse Plus) is complemented by a Mobile Working solution developed in partnership with South View Solutions, providing mobile workers with essential property and tenant data whilst on the move. This solution is extremely cost-effective, secure and scaleable, providing a flexible method of communication between the entire mobile workforce and the organisation.
Pervasic is the UK market leader in advanced mobile data solutions for Housing. We enable field-based employees to exchange time sensitive information with corporate back-office systems, wirelessly from a mobile device. Every day, our solutions are used by thousands of mobile employees across a wide range of industry sectors. In the housing sector our customers include Darlington Borough Council, East Durham Homes, North East Derbyshire District Council, Chesterfield Borough Council, Moorlands, Kier Building Services, Community Building Services and Homeserve.
Founded in 1999 and headquartered in London, Pervasic has become one of the most experienced mobile application specialists in Europe with a successful track record in meeting the mobile data challenges in the most demanding business environments. With our help, you can transform your productivity and make better-informed decisions, reaping a rapid return on investment.
Our Solutions
Pervasic mobile solutions enable organisations of all sizes to become more productive, efficient and profitable within weeks (a typical deployment taking 12 weeks) – by harnessing proven technology that can work seamlessly in virtually any IT environment.
Equipped with easy-to-use PDAs loaded with accurate information, your mobile workers are empowered to complete their jobs more effectively. Meanwhile, accurate information is relayed wirelessly to your back-office system – giving you real-time visibility and reporting on the status of every job.
Pitney Bowes unites two world-class software providers, Group 1 Software and MapInfo, to form a powerful new division – Pitney Bowes Business Insight.
Pitney Bowes Business Insight enables organisations to make better decisions through a combination of location intelligence and communication intelligence. Offering the industry’s most comprehensive set of solutions for maximising the value of customer data, Pitney Bowes Business Insight provides the tools required to more effectively locate, connect and communicate with customers in today’s global markets.
Pitney Bowes Business Insight assists over 200 local authorities and housing associations in the UK in finding the best solution to solve business challenges, like managing assets and monitoring your decent home standard progress, in the most cost-effective way. Organisations rely on Pitney Bowes Business Insight’s renowned offerings and value-added expertise. This insight is critical to identifying and establishing new opportunities to better understand, connect and communicate with your citizens.
With a global network of partners and strategic alliances, Pitney Bowes Business Insight is equipped to better serve organisations worldwide. The global services team brings the power of insight to life by providing industry and technology experts to implement customised solutions.
The experts at Pitney Bowes Business Insight work closely with you to ensure that your organisation has the tools, solutions and support needed to succeed in today’s market, and beyond.
South View Solutions (SVS) is a software and consultancy company offering cost effective IT solutions to organisations working within the social housing sector. Our extensive background of housing gives us exactly the experience needed to fully understand your requirements. We have a genuine interest and passion for the social housing sector which makes the job of communicating requirements both straightforward and productive right from the start. We like to share ideas and experiences and find that this approach leads to a solution which matches your needs as well as responding to the heavy demands of cost, efficiency and best practice which all housing organisations have to work to.
As part of our solutions SVS offers a comprehensive mobile working system. It covers a wide range of housing functions to provide a complete solution for all your mobile working needs. SVS OnSite addresses your mobile business requirements from Repairs and Maintenance right through to Rents and Tenancy based functions, offering much more than traditional maintenance based mobile systems.
A range of housing staff can all access information whilst on the move empowering them with real time information and allowing them to update systems without returning to the office. Being able to post real time information back to your back office systems brings many benefits to your organisation including reducing travelling time, no rekeying of data, improved efficiency and less duplication of work. All this results in reduced service delivery costs across the organisation.
Travis Perkins Managed Services have over 50 Housing Association and Local Authority partnerships across the UK with more than 20 fully dedicated stores that operate solely for one client.
TP have been at the forefront of the sector, developing long-term, mutually beneficial partnerships. These partnerships are predominantly based upon the core competencies that are key to the success of a leading builder’s merchant, namely stockholding, distribution, purchasing and administration. Travis Perkins provide a strong focus on continual improvement, I.T. and delivering cost and efficiency gains to our clients.
TomTom WORK, is one of Europe’s fastest growing telematics providers, providing full control of mobile workforce which leads to increased productivity, efficiency and effective working and making an impact on your bottom line by reducing driver time and fuel costs.
The system integrates vehicle tracking, reporting, easy two-way communication and job dispatch with award winning navigation. Other innovative features include intelligent IQ routing (accurate ETA’s), live traffic information (HD Traffic), which helps make the most of your drivers time and keeps them stress free. Integration into existing back office systems is simple, through WEBFLEET.connect for a fully integrated end to end fleet management solution, and maximum control and measurability.
TomTom WORK are constantly innovating in terms of both operational excellence and product development resulting in tightly focused and affordable solutions, meeting the ever changing needs of the mobile workforce. For more information visit www.tomtomwork.com or contact us on 02072559774.
Hand-e-Work is a well developed, mature and stable mobile repairs system launched in 2004 by the Wrekin Housing Trust and now in successful use both there and at a number of other organisations across the sector. The system is completely independent of any particular vendors back-office system, and has been designed for resilience and reliability.
The product carries a unique badge “designed by the sector for the sector”. As Hand-e-Work product expert Lawrence Gardner puts it “if our system was not 100% reliable and stable then we would feel the pain immediately within our own business, which means that we have a very tangible incentive to deliver the highest standards of quality within our software”. Ease of learning and usability is key to the success of the system. “What marks our system out is that it is design led by trade operatives, this gives our users an important head start in the battle for hearts and minds and the confidence of a system that is going to be as easy to learn and use as possible”. The Hand-e-Work mobile repairs system forms part of a stable of products and services all tightly integrated and focused on the wider challenge of modernisation of your repairs service. We offer full ‘real-time’ Opti-Time compatibility and a companion e-business module to underpin your materials supply logistics. The latter offering high levels of automation in van stock management, ordering, and invoice approval.
As well as a strong belief in their product, the Hand-e-Work team are uniquely positioned - “Successful implementations are a combination of good software and good advice”, concludes Lawrence Gardner, “we have high levels of expertise and experience in this area, all obtained first hand, and so are positioned better the most to guide our customers towards success”
