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 Civica Social Housing |
Civica Case Study Overview |
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Servitor
Civica UK Limited, 2 Bromwich Court, Gorsey Lane, Coleshill, West Midlands B46 1JU
Contact: William Corn
Tel: 01675 433600
Fax: 01675 433699
Web: www.civica.co.uk
Servitor from Civica is an integrated repairs management system for client and contractor designed to meet the needs of best value and modern service delivery requirements.
Servitor has been developed to include a comprehensive mobile module. Work is automatically appointed and allocated to operatives using Xmbrace’s Optitime technology; assigned jobs are sent to the operative’s handheld device. Servitor Mobile enables the operative to record job status updates, variations to tasks, issue materials to the job, and submit timesheet data. Additionally post inspection surveys may be recorded, and Servitor Mobile supports a gas servicing module enabling local printing of the landlord’s gas safety record.
Civica supplies more than 200 social housing organisations including 40% of the UK's top 100 groups and associations. With an established track record of service delivery, we help customers to deliver process and performance improvement and a tangible return on technology investment. Reflecting the flexibility of Civica's solutions, customers comprise RSLs, ALMOs, local authorities and commercial and public sector works divisions, managing from 250 to over 110,000 units.
Civica provides a widely proven range of software and services. With the focus on engineering and then automating streamlined business processes to deliver tangible benefits, Civica’s service delivery-led approach leads the market. Drawing on 20 years of experience in the sector, the company brings together modern front office systems, mobile and collaborative working solutions, back office applications and infrastructure, including:
Managed Services
Operating in an ISO27001 accredited environment, Civica offers a proven suite of managed services to ensure the capacity, performance and
availability of a customer’s technology assets either at our data centres or on site. As the potential and complexity of systems increases,
Civica provides the people, processes and infrastructure to sustain service levels with improved economics and greater convenience. From
complete voice and data integration, including home and remote working solutions, to applications hosting, we enable customers to focus in-house
resources where they are most needed, assured of round-the-clock performance with built-in capacity and flexibility.
Contact Manager
Contact Manager is an award-winning front office solution helping organisations to handle customer queries quickly and effectively from first
enquiry through to resolution. Civica also provides telephony applications (CTI) integrated into Contact Manager which facilitates automatic routing
and call transfer through a single interface.
Workflow & Electronic Document Management
Civica’s powerful and adaptable Workflow & EDM is used by over 150 organisations to streamline operations, integrating with any back office
system whether from Civica or a third party. Cases, documents and information are passed efficiently around the organisation, delivering better
services as well as major savings from paperless working.
Mobile Working
Civica’s leading suite of mobile applications ranges from mobile data for visiting officers to DLO workforce mobilisation and repairs management.
Designed to operate with any housing or financial management system, and independent of device or service provider, they equip users with the tools
they need based on modern Microsoft technologies.
We understand that one size does not fit all requirements, which is why we are equally at ease integrating individual or third party products as we are with an enterprise-wide solution from Civica. From building a business case to delivering modern service-led solutions, Civica can help housing providers to reach out with improved services:
• Delivering savings in core processes and administration
• Realising improvements in performance, quality and compliance
• Adopting paperless working and supporting flexible working strategies
• Increasing responsiveness in multi-agency working
