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 ME at a glance |
CTI Labs is an independent provider of voice and media enabled applications into the local government and social housing market place, that help improve productivity, reduce costs and deliver new services in innovative ways to customers.
At CTI Labs, we combine our telephony technical expertise in both CTI, IVR and speech recognition technologies with a strong understanding of how organisations transact their business and provide service to customers. Through a focused program of continual product development CTI Labs has created our Modular Engine “ME” suite of packaged applications. Every day of the week, our applications are helping local government and housing associations to offer new and innovative services to their customers.
The ME suite offers ‘off the shelf’ pre-integrated solutions for Automated Payments, IVR Self Service, Contact Centre, Diary Management, Event Management, Disaster Recovery / Business Continuity and CRM Telephony Integration including CTI Screen Popping.
ME Applications:
Self Service Applications: Pay ME, Tell ME, Send ME and Alert ME
Speech Enabled Diary Management: Remind ME, Schedule ME
Desktop Office Productivity: Connect ME, Dial4 ME and Conference ME
Contact Centre Services: Classify ME, ID ME, Q4 ME and Ask ME
Since our launch, our clients have utilised ME applications to: process over £200 million of payments from their customers, automatically route 250 million calls and to conduct over 2 million individual customer surveys.
