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Omfax Systems
Keyfax Inter-View helps you deliver high quality customer service. Designed for customer service centres, this powerful and
comprehensive intelligent scripting system is transforming the way customer contacts are managed:
• delivering effective one-stop service
• providing consistent service responses
• focussing on the customer’s needs
• enhancing customer service.
Keyfax Inter-View uses rules based decision processes to ensure responses to customer enquiries, fault diagnoses and service requests are accurate and up-to-date. At the heart of Inter-View, ‘intelligent’ scripting tools link the context of the enquiry and customer data to ensure responses reflect the customer’s circumstances.
As result, staff can perform at a consistently high standard, regardless of the extent of their technical or service knowledge. Managers can be assured of the accuracy and consistency of the answers being given to customers and the service requests being generated
The result of ongoing development and close consultation with our clients and end-users, Keyfax Inter-View is:
• designed for ease of use
• customised to your service
• easily updatable by your own staff
• fully supported by Keyfax services
• configured for integration with existing systems.
Keyfax support services will ensure you are operational with the minimum of delay and with systems that reflect your service and requirements
We’ll help you save time and money, future-proof your service delivery, and get the best from your frontline services.
Contact us:
www.omfax.co.uk
sales@omfax.co.uk
01869 242967
Omfax Systems Ltd
21 The Causeway
Bicester
Oxon
OX26 6AN
