Technology and Integration
Tight integration with Housing Management Systems, Contractor / Job Management Systems, CRM systems and Mobile Working platforms is critical for scheduling to be effective.
Every system we have implemented has been integrated to the core back-office systems. We regard this as a fundamental element of the project and work closely with all the major system providers.
Xmbrace has strong partnerships with leading software suppliers in the Housing sector, and a standard OPTI-TIME interface is available for the following systems;
Aareon -
QL, Simdell
Anite -
Anite Housing
Capita -
Academy
Civica -
Servitor, Universal Housing
Consilium -
Total Repairs
Fujitsu -
Consol e+
IBS -
Open Housing, Open Contractor
Northgate -
iWorld
Orchard -
ArcHouse, ArcHouse+
Rocc -
Uniclass
OPTI-TIME provides a Web Based interface for call centre interaction. This can be embedded in any other application, typically CRM or Web Portals, with standard Web Service interfaces for passing data remotely. The interface can be launched through jump URL calls to make integration as simple as possible